HubSpot Service Hub
Today's consumers have high expectations of the customer service of your company. You have to be available 24 hours 7 days a week, have a high response speed and be accessible via every possible communication channel.
The HubSpot Service Hub helps you manage your customer service. The Service Hub allows your team to work together more efficiently, handle customer queries professionally and improve productivity and the customer experience.
Collaborate more efficiently for better customer relations
Why should you improve your customer service? It helps build customer relationships. HubSpot Service Hub brings your customer service data and channels together in a single CRM platform. This allows your customer service team to efficiently support customers, maintain relationships and grow customer satisfaction.
With a live chat on your website, customers have the opportunity to contact you low threshold and you can help them directly when they need you.
In the knowledge base, collect all the questions repeatedly asked by your customers and thus reduce the number of support requests.
In the ticket system, all customer problems and questions are collected and can be answered directly from one inbox. In addition, the system ensures ideal cooperation in the customer service department.
Automate your customer service
Automate unnecessary manual processes within your organisation and ensure that different departments are in touch with each other.
Ask for feedback
Use surveys to collect feedback from your customers to improve the customer experience.
Gather all resources and guides that can help your customer care team with customer queries. This will help your team provide the same high level of service and speed up the process so that customer queries are answered faster.
How can we help you?
Service Hub Onboarding
HubSpot onboarding involves setting up your HubSpot account so that it can be used immediately. A HubSpot Service Hub onboarding includes:
- Setting up incoming communication channels
- Scheduling meetings
- Live chat implementation
- Setting up standardised email and chat responses
- Ticket pipelines
- Ticket automation.
You may already have several online tools in which you manage data in use. HubSpot offers thousands of integrations that can "communicate" with these tools. We help you gain insights into the desired and necessary data flows and integrate with HubSpot where necessary. As a result, you will gain more insight and require less management in different systems. Even when it comes to systems that do not yet have a standard interface with HubSpot.
HubSpot CRM migrationA CRM migration is serious business, but you shouldn't make it harder than it needs to be. If you opt for a HubSpot CRM migration, you will also embrace lots of opportunities for improving your Marketing and Sales performance. HubSpot has a smooth migration process. This allows you to make a smooth transition to your new CRM without disrupting your daily processes. If you need expert help with this, you can rely on the knowledge of Vet Digital, HubSpot Diamond Partner.
HubSpot Workshops and training
To get started with HubSpot, we offer various workshops and training courses. This way, you will understand HubSpot much better and you can use the tips & tricks so that your team can work independently. During the Service Hub Training, you will learn more about NPS scores, tickets, chat and the Knowledge Base, among other things.
HubSpot: an all-in-one platform
HubSpot is an all-in-one platform. Together, the various Hubs form a powerful tool for acquiring and retaining customers. For the best customer service, complement the Service Hub with the Marketing, Sales, CMS and Operations Hub.
We help companies grow
As a Growth Agency, we think along with companies from strategy to execution. Together, we will achieve your business goals!
With our team of specialists, we will look for a strategy that suits your company and ensure that potential customers find you online.
Schedule a call
During a 30-minute video call, I will answer your questions and talk about your goals, opportunities and challenges. I will be happy to help you with an approach that suits your needs.
Pick a time in my calendar and I will give you a call. See you soon!