HubSpot update: new Help Desk Workspace now available

Each month, we'll keep you updated on the latest developments in HubSpot. In this blog post, we highlight a significant update from January 2024: the launch of a new all-in-one customer service solution in HubSpot's public beta.


HubSpot's new Help Desk Workspace

For companies aiming for improved customer service and greater efficiency in their customer interactions, the launch of HubSpot's new Help Desk Workspace is truly a significant leap forward. This feature is designed to support support teams in managing customer inquiries by integrating and streamlining them more effectively.

A central location within HubSpot

The Help Desk Workspace consolidates various aspects of customer interaction into one central location, making it easier to manage tickets and engage in conversations with customers. By integrating both the Conversations Inbox and Tickets, this new solution provides a platform where you can access customer information, manage communication across various channels, and use AI-powered tools to deliver better service.

One of the biggest advantages of the Help Desk Workspace is that you no longer need to navigate between different portals. By combining the functionalities of the Inbox and Tickets, this new workspace allows you to focus on what truly matters: providing high-quality support to customers without being distracted by technical barriers.

Who has access to HubSpot's Help Desk Workspace?

Currently, the Help Desk is still in the beta phase but it is available to users with Service Hub Professional who have a Service Seat. To use the Help Desk, you simply need to navigate to Service > Help Desk in your HubSpot account. From there, you can explore the capabilities of this new workspace and implement it into your daily customer service workflow.

Getting started with the Help Desk Workspace

The launch of the new Help Desk Workspace promises to have a significant impact on the customer service of B2B companies. HubSpot's all-in-one solution offers an efficient, integrated, and user-friendly customer service portal, enabling your organization to build strong relationships with your customers and excel in a competitive market.

Do you have any questions about the Help Desk Workspace or HubSpot's public beta? Feel free to contact us.